Windows locking into sleep mode

Anonymous
2019-07-06T18:08:07+00:00

2 days ago i upgraded my windows 10 to build 1903 , since then ,

randomly and during any activity (gaming , watching a video ..etc) , 

screen with the word "locking" in the middle appears for half a second and my laptop goes into sleep mode 

and then i have to turn it on again 

this never happened before the update , i tried to reset and fresh start but, nothing worked , and now i can't get back to previous build 

what do i do ? 

HELP , PLEASE

SOLUTION 

Hey guys

So, I solved the issue (for me, at least) a long time ago but forgot to report back. My apologies

Basically,

Settings -> power and sleep -> additional power settings -> change advanced power settings -> battery

Then, change critical battery action and low battery action to do nothing both on battery and plugged in

I don't know if others already solved the problem In a different way, but i Hope that helps

Have a good day

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2020-10-15T11:52:47+00:00

Hey guys

So, I solved the issue (for me, at least) a long time ago but forgot to report back. My apologies 

Basically, 

Settings -> power and sleep -> additional power settings -> change advanced power settings -> battery 

Then, change critical battery action and low battery action to do nothing both on battery and plugged in 

I don't know if others already solved the problem In a different way, but i Hope that helps 

Have a good day

Was this answer helpful?

600+ people found this answer helpful.
0 comments No comments

251 additional answers

Sort by: Newest
  1. Anonymous
    2020-05-06T04:07:17+00:00

    I have had the same issues with "locking" of my laptop. I have a dell. After a TON of research (I am a regular computer person, NOT TECH or even able to understand many of the help posts) but I believe I found the answer! There is a driver update for the display or graphics card that will ONLY INSTALL IF YOU HAVE 10% BATTERY CHARGE AVAILABLE. In my case, my battery doesnt charge (non- dell charger issue) so I am at 0% or I am plugged in with battery removed. This is the only thing unchecked and unupdated on my computer so I will have to get a new battery/charger and then run updates and I believe this will be the fix. BATTERY PROBLEMS...go figure

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-05-05T00:21:05+00:00

    Same problem I had.       Try disabling all Power Saving features and options including Advanced options.  

    Problem disappeared for me after doing so.   Been too lazy to re-enable one by one to determine when/if the problem would return.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-05-04T11:30:21+00:00

    screen with the word "locking" in the middle appears for half a second and my laptop goes into sleep mode 

    and then i have to turn it on again

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2020-05-04T02:23:10+00:00

    Let's take a look at all places where Windows can suspend to try to find the culprit:

    1. Check closely your Display, Sleep and Hibernate settings in Power Options following this guide:  https://www.tenforums.com/tutorials/2843-change-power-plan-settings-windows-10-a.html
    2. Display timeout has been moved to Settings > System > Power & Sleep > Additional Power Settings, on active Power Plan choose Change Plan Settings then adjust Display timeout.

    While there check also Advanced plan settings > Sleep > Allow Wake Timers > under Battery & Plug In options set to Enable, Apply, Save.

    1. If your Power Options settings are set correctly then the next suspect is the screensaver which is mysteriously setting a 1 minute timeout to blank Screensaver when some Themes are chosen. Check that now at Settings > Personalization > Lock Screen > Screen Saver Settings.
    2. This could also pertain to an issue of Unattended Sleep Timeout setting in Registry.  See the Marked Answer here for what has worked for others:  https://answers.microsoft.com/en-us/windows/forum/windows\_10-windows\_install/windows-10-keeps-going-into-sleep-after-1-minute/787e8cea-32ce-4ea0-a281-13c32a75352d?auth=1

    Whenever modifying the registry, first set a System Restore point:  http://home.bt.com/tech-gadgets/computing/how-to-fix-windows-10-problems-with-system-restore-11364008291943

    1. If System Unattended Sleep timeout is not present here's now to access it:  https://www.tenforums.com/tutorials/72133-add-system-unattended-sleep-timeout-power-options-windows.html
    2. More troubleshooting when PC keeps shutting down: 

    https://www.tenforums.com/general-support/66513-pc-keeps-shutting-down.html

    https://www.computerhope.com/issues/ch000689.htm

    https://superuser.com/questions/1019043/windows-10-sleeps-before-set-time

    1. If you suspect overheating which can shut down the PC, then install CoreTemp to monitor temps from System Tray: 

    https://www.thewindowsclub.com/core-temp-monitor-cpu-temperature

    https://www.pcworld.com/article/2365089/computer-shutting-down-on-its-own-maybe-its-time-to-play-it-cool.html

    1. Since sleep is overwhelmingly controlled by the Display driver, Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC. 

    While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/detect.html

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=en-us

    or the AMD autodect utility here:  http://support.amd.com/us/gpudownload/windows/Pages/auto\_detect.aspx

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    1. Check over these other working Sleep solutions which may also be involved:

    http://www.makeuseof.com/tag/fix-windows-10-sleep-mode/

    1. If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:  https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: https://www.windowscentral.com/how-use-system-restore-windows-10

    1. If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:  

    https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/.

    1. If no power setting is causing this then go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:  http://answers.microsoft.com/en-us/windows/wiki/windows\_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account.  Then continue with the other steps to go over your install most thoroughly.

    13)  If nothing else works then do a Repair Install, by installing Media Creation Tool and then choosing to Upgrade Now.  This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version.   http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

    If you want you can wait a few more days for the new version to be released into Media Creation Tool then you can use it to do the Repair Install also bringing you up to the latest version by the most stable method. Watch for the MCT to change the version listed at top here:  http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

    I hope this helps.  Feel free to ask back any questions and let us know how it goes.  I will keep working with you until it's resolved. 

    ________________________________________________________

    Standard Disclaimer:   There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Was this answer helpful?

    0 comments No comments