Windows locking into sleep mode

Anonymous
2019-07-06T18:08:07+00:00

2 days ago i upgraded my windows 10 to build 1903 , since then ,

randomly and during any activity (gaming , watching a video ..etc) , 

screen with the word "locking" in the middle appears for half a second and my laptop goes into sleep mode 

and then i have to turn it on again 

this never happened before the update , i tried to reset and fresh start but, nothing worked , and now i can't get back to previous build 

what do i do ? 

HELP , PLEASE

SOLUTION 

Hey guys

So, I solved the issue (for me, at least) a long time ago but forgot to report back. My apologies

Basically,

Settings -> power and sleep -> additional power settings -> change advanced power settings -> battery

Then, change critical battery action and low battery action to do nothing both on battery and plugged in

I don't know if others already solved the problem In a different way, but i Hope that helps

Have a good day

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2020-10-15T11:52:47+00:00

Hey guys

So, I solved the issue (for me, at least) a long time ago but forgot to report back. My apologies 

Basically, 

Settings -> power and sleep -> additional power settings -> change advanced power settings -> battery 

Then, change critical battery action and low battery action to do nothing both on battery and plugged in 

I don't know if others already solved the problem In a different way, but i Hope that helps 

Have a good day

Was this answer helpful?

600+ people found this answer helpful.
0 comments No comments

251 additional answers

Sort by: Newest
  1. Anonymous
    2020-08-05T08:29:10+00:00

    Hi Greg,

    for your question, no I didnt remove the battery, I did try but it didn't work for me,

    so I remember that before updating windows I updated the bios too, and I played games only after updating windows, I searched why it was taking too long to charge and found out an answer saying that when we update bios and it happens then one should recalibrate the battery meaning completely discharging( including the capacitor ) and then again charging it to 100%, and now after that, the laptop is working really good at least for now, I will provide an update if everything runs fine for a week. Again thank you for your help.   

    https://www.thewindowsclub.com/windows-pc-battery-charging-slowly#:~:text=3%5D%20Battery%20calibration&text=You%20need%20to%20re%2Dcalibrate,sure%20it%20has%20fully%20charged.

    Was this answer helpful?

    0 comments No comments
  2. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2020-08-04T20:24:38+00:00

    You removed the battery and are using the charger and it works correctly?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-08-04T12:35:36+00:00

    Hi Greg, 

    so the problem is still not solved, today when I was playing the game it ran for 30 mins approx, but now I think it's something related to power... anyway I will perform the recalibration check but in the meantime can you please go through the battery report and let me know if you need anything else from my side.

    Was this answer helpful?

    0 comments No comments
  4. Greg Carmack 24,780 Reputation points Volunteer Moderator
    2020-08-03T20:51:35+00:00

    You removed the battery and are using the charger and it works correctly? 

    Check the manufacturer's Support web page for your full model number to  see if there is a battery issue or recall for it.   Remember you have a full one year warranty for PC and parts replacement or repair so I'd use it if still available. 

    Run the battery re-calibration here:  https://www.howtogeek.com/172271/how-to-calibrate-your-laptops-battery-for-accurate-battery-life-estimates/

    Then generate a battery report and post it back here:  https://www.groovypost.com/howto/generate-battery-report-windows-10/

    Right click Start to open Device Manager, under Battery choose the battery device, then Driver tab, then if available Roll Back the driver.  If not available, choose Uninstall Driver, restart PC to reinstall.

     If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:  http://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:  http://home.bt.com/tech-gadgets/computing/how-to-fix-windows-10-problems-with-system-restore-11364008291943

    If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:  

    https://www.howtogeek.com/223864/how-to-uninstall-and-block-updates-and-drivers-on-windows-10/.

    If nothing else helps then you might need to replace the battery. However I will tell you that most OEM after-market batteries and chargers have problems so I would only buy the official manufacturer's battery from the PC maker to be sure.

    Was this answer helpful?

    0 comments No comments