Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2021-04-26T11:29:01+00:00

    for me it has been never working since ever.. 

    in the meantime i changed even to an iphone 11. I further use now the Windows 10 Itunes App from the microsoft store (not the old Desktop version anymore..) to have all the additional services and helpers installed  in the background. 

    no chance at all to import about 11000 items. 

    The explorer import I dont want to use because: 

    - I would like to have a proper import of the Apple Foto Format: HEIF/HEIC. Otherwise all my modified and filtered images are not present. 

    • I would like to make use of the Windows Foto Gallery / Library. 

    Still not understandable why NOT EVEN A MODERATOR would take some time and MODERATE this thread.

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