Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-07-24T03:07:25+00:00

    Thanks.  I will check and see how it is going now.  I had pretty much given up.

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  2. Anonymous
    2020-08-28T19:24:29+00:00

    The freezing problem has gone away and my photos will upload.  However, the next upload of photos will upload all photos from my iphone (latest ios, itunes and win 10 pro updates applied) even when selecting to import only new photos.  

    To me a good partial fix, but the photos functions still aren't fully fixed.  Anyone have ideas on a fix?

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  3. Anonymous
    2020-08-28T19:51:29+00:00

    Thanks for the reply. That is where I am now also.  I hate to click ok and risk creatingc so many  duplicates so I manually select what needs to download.  Not as perfect a system  as it used to be .

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  4. Anonymous
    2020-08-28T20:10:30+00:00

    Thanks!  Just tried and that works for me.  I'd already created enough duplicates, I quit experimenting.

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  5. Anonymous
    2020-08-30T23:47:35+00:00

    Completely agree

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