Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-06-11T00:42:36+00:00

    Upload the new version of Windows 10, 2004 and maybe it will solve your problem, it did for me. Here is the link https://www.microsoft.com/en-us/software-download/windows10

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  2. Anonymous
    2020-06-11T03:05:11+00:00

    Upload the new version of Windows 10, 2004 and maybe it will solve your problem, it did for me. Here is the link https://www.microsoft.com/en-us/software-download/windows10

    Thanks for your reply and input.  However, in Windows 10 I found that by plugging in your iPhone first and then opening the folders list and then right-clicking on my phone icon, the drop down list has a choice to import photos and videos.  Click on that and follow the prompts.  It is Microsoft's new route to transfer photos from your mobile phone.

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  3. Anonymous
    2020-06-11T03:12:54+00:00

    Thanks for your reply and input.  However, in Windows 10 I found that by plugging in your iPhone first and then opening the folders list and then right-clicking on my phone icon, the drop down list has a choice to import photos and videos.  Click on that and follow the prompts.  It is Microsoft's new route to transfer photos from your mobile phone.

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    1 person found this answer helpful.
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  4. Anonymous
    2020-06-11T03:14:18+00:00

    Thanks for your reply and input.  However, in Windows 10 I found that by plugging in your iPhone first and then opening the folders list and then right-clicking on my phone icon, the drop down list has a choice to import photos and videos.  Click on that and follow the prompts.  It is Microsoft's new route to transfer photos from your mobile phone.

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    5 people found this answer helpful.
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  5. Anonymous
    2020-06-12T11:44:42+00:00

    Lacoon,

    Thanks for this it works perfectly with my IPhone

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