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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
- Just connect your camera or smart phone with a USB cable, then, in File Explorer, just right click it and you will see an "Import Pictures and Videos" option
Except I don't see that. That option is not listed when I right click on the icon for my camera. Please don't assume that a workaround that works for you will work for everyone.
What does work for me is to left click several times until File Explorer lists the individual files, and then manually copy them over.
Except I don't see that. That option is not listed when I right click on the icon for my camera. Please don't assume that a workaround that works for you will work for everyone.
Hello BBPixel42
probably, you do not "right click" at the good place:
If you do not get**"Import Pictures and Videos"****, this is an other bug!**
That's exactly where I right click - on the icon representing the camera I have just plugged in.
Depending on how I set a parameter on the camera itself, File Explorer either displays it as a camera or as an external file store. If I select the parameter value so it shows it as a file store I don't get the "import" option, but I can left click until I get to the individual files (which I can then manually transfer). If I select the parameter so it shows as a camera I do get the "import" option, but when I use it File Explorer searches for ages and then finally declares it can't find any photos or videos. Either way the workaround you describe does not work for me.
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
I am trying to import photos from camera or memory card. it was successful briefly but has now frozen. Please advise. JennyRemfry
-Gabriela
Please advise. JennyRemfry
There is no advice. Microsoft isnt able to fix it so change to apple.
