Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-03T15:38:08+00:00

    HELLO! it is so frustrating seeing so many people with the same issue and it still not being fixed! 

    i dont want another way around this i just want to be able to plug in my phone, upload my pictures and be done. why has nothing been done about this!! what can we do because this has been going on for far far to long it feels like no one is even listening. i dont want to have to buy another laptop of a different bran because of a bug that is being overlooked.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-03T16:24:55+00:00

    Same issue with a Nikon d3000 camera. This issue started late last year and has gotten progressively worse. Stuck every time I use this for work and it is a real problem for me. I have wasted days trying to resolve this issue.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-06-03T16:42:43+00:00

    Yeah.  MS does not do a good job of making it easy to find the solution once its been posted in these threads.  But here it is:

    1. DO NOT USE MS PHOTOS, it just will not work, it needs a real fix.
    2. Just connect your camera or smart phone with a USB cable, then, in File Explorer,  just right click it and you will see an "Import Pictures and Videos" option (see screen clip below). 
    3. It will take some moments and catalog all it finds on the camera or phone and eventually give you a way to select what you want to import. 

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-03T16:43:29+00:00

    Totally Agree. Workarounds are unacceptable.  The Microsoft people should be smart enough to resolve this. How hard can it really be?  Maybe they just can't be bothered.  It would be nice to see that they have a couple personnel working on this issue with an actual ticket number that you could follow the progress.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-06-03T16:43:45+00:00

    Yeah.  MS does not do a good job of making it easy to find the solution once its been posted in these threads.  But here it is:

    1. DO NOT USE MS PHOTOS, it just will not work, it needs a real fix.
    2. Just connect your camera or smart phone with a USB cable, then, in File Explorer,  just right click it and you will see an "Import Pictures and Videos" option (see screen clip below). 
    3. It will take some moments and catalog all it finds on the camera or phone and eventually give you a way to select what you want to import.  

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments