Photos app freezes upon import / photo importing problems

hello everybody,

I do not understand why you are continuing to discuss about this subject:

• it is clear that there is a bug in the import function of Microsoft Photos,
• this "freeze" problem, again, is not specific to iPhones or iPads: there are some additional difficulties

  due to HEIC and HEVC formats introduced by Apple, but solutions are known. Again, you may get the

  freeze with a Corean or Chinese Android smartphone, or with a Japanese camera...

• it is clear that Microsoft should solve this problem as soon as possible, and it is difficult to understand

  why this problem has not yet been solved…

But, you can live with that… There is a problem in Photos, but there are 2 other ways to import your photos and, on may 24 (page 37), "Gelatinous_Blob" gave you the URL of a "Complete Guide to Importing Your Photos in Windows 10"

Personally, I have always used "Import Photos and Videos manually using File Explorer", but I have discovered in this post **"**Importing Pictures and Videos wizard". I tested it, and it works...

We know that third method, "Importing using the Photos App", currently, does not work.

For your info: I have found in french Feedback Hub a subject, "Photos App is having issues importing photos from USB devices", where Simon W, Microsoft engineer, wrote "We are investigating this issue and will post an update soon". He wrote that one month ago…

Nobody knows what "soon" means.

Maybe because its on page 37 out of 40, bit of a needle in a haystack to find a posted solution that works.

For your info: I have found in french Feedback Hub a subject, "Photos App is having issues importing photos from USB devices", where Simon W, Microsoft engineer, wrote "We are investigating this issue and will post an update soon". He wrote that one month ago…

Nobody knows what "soon" means.

Thanks for the heads up.

For others reading this, the thread is located here:

https://answers.microsoft.com/fr-fr/windows/forum/all/blocage-ms-photo-lors-de-limport-de-photo-dun/f1b4ff2f-cebb-4ccc-bf77-bba15f671749

and the link to the Feedback Hub report -> open that and Upvote it; NOTE (it's important!!) that the Feedback hub exists to report identified bugs, not to request or ask for personal support to your own particular problem :

https://aka.ms/AA8czjp

1. Plug your phone into your computer and give it a few minutes (you may have to unplug and plug it back in again if your computer can't read it).
2. Click on your 'This PC' icon to show your devices and drives
3. Right click on the iphone icon
4. Select 'import pictures and videos'
5. Select 'import all new pics'
6. Click on 'more options'
7. Choose the folders you want to save your photos and videos into (I did NOT save them in the windows photos or videos albums - I saved them on my D:Drive)
8. Click on 'OK'
9. Enter a name tag and then 'Import'

I tried the above and it took me to a screen where I could organize my photos, but it looks like that screen photos.  It says I have 16,160 new pictures and videos (yes, I still have old photos from my 2010 iPhone 4 on my 2017 iPhone X).  I wanted to see if it would give me the option to only select certain photos, but the window doesn't finish loading.  I'm guessing it's because of the number of "new" photos on my phone?  For now I'm saving my photos by searching the photos by date (I try to do this and back up my phone monthly), selecting ALL, then copying the photos to a folder on my drive.

The same thing happens to me when I try and download from my Nikon D7500 or from the memory card. It freezes and does not allow me to import. Reset doesn't work. The only way to import is through photo gallery.

I now cannot even advance photos in a folder manually. This usually fixed when I reset the app but no longer.