Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-05-26T02:18:32+00:00

    I only added this as it worked for me multiple times, my apologies that I haven't read all 400 posts. It is a solution for me therefore it may be a solution for others.

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  2. Anonymous
    2020-05-26T02:32:01+00:00

    Your "solution" doesn't work. It's not the source of the problem.

    The problem is also present for people that don't even use an iPhone.

    This has been stated maaaaany time before.

    Please read the thread before you post something that's already been posted before, without adding any valuable input of your own.

    You are wrong. My solution DOES work for iPhone users and also adds value by helping to avoid proprietary image protocols. I have helped a number of people solve this issue using these changes. 

    Quit wasting people’s time with your childish lectures. If you dont like a response, just move on.

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  3. Anonymous
    2020-05-26T02:35:42+00:00

    Yes, that works for iPhones. Plus, if you change the Camera Format Setting to “Compatible” it will keep your images in JPG format.

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  4. Anonymous
    2020-05-26T06:28:38+00:00

    I do sympathise, a 38 page thread (its length due entirely due to Microsoft's ineptitude of course) is indeed daunting, and I don't blame you for not reading all the way through it.

    I hope you can also sympathise with the frustration of the Android phone and camera users, some of whom have been checking the updates on this thread for many months, when they see the same iPhone workaround being posted over and over and over again.

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  5. Anonymous
    2020-05-26T06:43:10+00:00

    I've updated my earlier reply with a more complete explanation... it's super frustrating that Microsoft  and Apple can't play nicely.

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