Photos app freezes upon import / photo importing problems

Same exact issue happening to me. 

In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported).  It was still functional though -- just had to keep selecting the ones I'd like to import. 

Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import.  Not sure exactly when this started happening, but I'm on 1903 with all the latest updates.  I've tried Repairing and Resetting the Photos app, but it just hangs every time now.

im having the same issue! Ive been trying to download my photos for 2 days now & with no luck. yesterday, my pictures would download normally but my videos wouldn’t. today, its freezing on 2816 & I’ve tried restarting my phone & my laptop with no progress at all. ):

SOLUTION!

Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

What I did is this:

Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post.

SOLUTION!

Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

What I did is this:

Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

This didn't work for me.  It still freezes at the same point in the scan

Hey RoronoaZoro3! I tried your idea and, unfortunately, it didn’t work. Regardless, thank you for taking the time to share what you found! I really appreciate it. Hopefully it’ll work for others!

-Gabriela

Hi, 

This was great advice after after scrolling through all the other options.

It worked for me & also very simple to do, cheers !