This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The RESET worked on my PC so I decided to try on my laptop, Surface 4, but it did not work!
I tried CCleaner but that did not work either.
Then, after googling, I came across one suggestion which was to:-
stop Apple Mobile Device service, restart it, restart computer and it now does work.
Here is the link to carry out the procedure https://www.thewindowsclub.com/cant-import-photos-iphone-windows-10-pc
The RESET worked on my PC so I decided to try on my laptop, Surface 4, but it did not work!
I tried CCleaner but that did not work either.
Then, after googling, I came across one suggestion which was to:-
stop Apple Mobile Device service, restart it, restart computer and it now does work.
Here is the link to carry out the procedure https://www.thewindowsclub.com/cant-import-photos-iphone-windows-10-pc
Thanks ray but I don't have Apple anything on my PC. I'm trying to import from a camera only and not an Iphone.
And I am trying to import from an android phone...no luck either...photos app finds photos and videos only to then freeze !!! Time to junk this app and find another methinks
I just removed Microsoft photos and am going to try Adobe Bridge. Ill let you know how it works.
I just removed Microsoft photos and am going to try Adobe Bridge. Ill let you know how it works.
UPDATE, I looked on google and uninstalled Microsoft photo and downloaded Adobe bridge. I decided I didn't like the way Bridge was setup. I then noticed that Microsoft Photos had reinstalled itself! I uninstalled Bridge AND I had Windows Media Player which I uninstalled too (I figured they may be interfering with one another). After all the rebooting I have tested MS photos and it seems to be working fine and is faster all around.
If this helps anybody that would be great. I have a desktop PC with win 10.
