Photos app freezes upon import / photo importing problems

Well this is a cluster indeed. After about an accumulated 13 hours, 7 different Microsoft Technicians, and 4 missed call back times - I give up!! The last update I received from a Level 2 "Supervisor" was a guarantee a Level 3 technician would call me on the date and time they scheduled with me. Guess what happened, nothing! They never called me, never sent an email follow up, absolutely nothing. I never heard back and it has been 3 weeks now... 

The one thing I know for sure is they know about this issue but they do not have a solution for it. Every technician I spoke to, I showed them this thread. None of them wanted to acknowledge the thread nor the amount of people experiencing this issue. They all kept saying it's a known issue. That it only happens to iphones, which isn't factual because users with Samsung, LG, and other phones - not to mention cameras and memory cards - are all experiencing this issue.

Microsoft is too big to care about their customers.... At the end of the day, photos aren't a priority for them neither are their customers.

I think I figured it out, the freezing at least but you can still only import a few photos at a time. When you open the photos app, before you press import go to the "Folders" section and then go to the one you usually put your pictures in. From there you can plug in your phone via USB cable and import your photos. I hope this helps someone because it worked for me getting a few videos and photos on for a school project.

Just found the answer on the apple forum.

The problem apparently is the change of formats from HEIC (High Efficiency) to JPG. To change this you need to go in your iPhone to Settings > Photos and on the bottom under "Transfer to Mac or PC" select "Keep Originals".

After doing this I kept having problems with the Photos app but I did a "Repair" and "Reset" on Windows 10. Settings > Apps > Apps & Features > Photos app > Advanced Options and it got fixed.

I tried the Photos Sync and copying from File Explorer and both worked. Hope this helps!

As an extra, if you want to stop taking pictures in HEIC on the iPhone go to: Settings > Camera > Formats > Most Compatible.

Photo app i believe is microsoft photo app

your instructions were easy 

i am trying it now after i finish a prohect.  Will let you know.  Thank you.

I have been having the same problem from the beginning and none of these solutions seem to work.  Plus the thread is getting so long I'm getting confused...not to mention I am not the smartest PC/iPhone programmer.

Here is what worked for me after much frustration.

I purchase a FlashDrive storage of iOS & PC, it's dual ended USB drive with the apple iphone on one end and the standard USB on the other.  It is made for photo backup.   Plug the one end to your phone...once you are done transfering...move it to the PC.  Done... This may be already in this thread, I gave up at page 10 and jumped to page 29...same stuff.

It's not the quickest but it worked for me.  Very simple...costs a few bucks but worth it for me.