Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-24T02:16:51+00:00

    wow....sorry that didn't help! I too tried everything I saw on this blog (at least through the first 5- 6 pages) before it dawned on me to try this and wah la (!) it worked like a charm. how frustrating it is, I know......

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-27T22:09:06+00:00

    I had this problem for a number of months, this solution finally worked.

    Thanks for sharing .

    SK

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-02T08:59:41+00:00

    Thanks for posting this, worked a treat!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2020-04-02T11:38:25+00:00

    Suprisingly this seems to have solved my problem as well !!!!

    However I am still struggeling a little bit with the files showing up on my iPhone in the Windows Explorer. I have to re-plug the phone several times and wait a while until the folders and files show up. As soon as the files are showing up I follow the instructions from above to import the photos.

    I was able to import ~5000 files but then suddenly the process failed (device can't be found/accessed). Unfortunately the other files could not be imported even after several reboots and re-plugging the phone.

    Was this answer helpful?

    0 comments