I followed all of these steps. It started importing photos, but eventually froze after importing about 25 pics and I could never get it to work again.... Back to the drawing board...
Photos app freezes upon import / photo importing problems
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Anonymous
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Windows for home | Windows 10 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2020-03-24T00:04:42+00:00 -
Anonymous
2020-03-24T00:27:09+00:00 Thanks for all the suggestions to everybody out there… But I finally found out what really works and it should work for anyone! On your iPhone, turn off your data, turn off your Wi-Fi. Once I did this, I have no problem transferring all my files off my iPhone to my PC with zero issues! Oh what a relief it is!
You’re welcome!
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Anonymous
2020-03-24T00:49:12+00:00 The solution on this website regarding change of the photo folder properties solved the issue for me: https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/
Thanks, but which one? All those except perhaps the taking ownership of the Pictures folder are already mentioned here and mostly not worked.
For me Fix-4 Take ownership of Picture folder worked.
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Anonymous
2020-03-24T01:12:36+00:00 The solution on this website regarding change of the photo folder properties solved the issue for me: https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/
Thanks, but which one? All those except perhaps the taking ownership of the Pictures folder are already mentioned here and mostly not worked.
For me Fix-4 Take ownership of Picture folder worked.
TURN OFF DATA & WIFI THEN PROCEED WITH TRANSFER FROM IPHONE TO PC. Your welcome
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Anonymous
2020-03-24T01:32:49+00:00 The solution on this website regarding change of the photo folder properties solved the issue for me: https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/
Thanks, but which one? All those except perhaps the taking ownership of the Pictures folder are already mentioned here and mostly not worked.
For me Fix-4 Take ownership of Picture folder worked.
TURN OFF DATA & WIFI THEN PROCEED WITH TRANSFER FROM IPHONE TO PC. Your welcome
I tried this 4 times. Turned off Data, WIFI, and Bluetooth to no avail. I restarted phone and laptop and still nothing... I WISH this worked. I have tried every solution on this string and still nothing.
I spoke to Microsoft again and they keep saying it's a known issue, but they do not want to acknowledge this thread (which I've showed them when remotely logged in). At this point they are saying it's been escalated to a Tech 3. Keep you posted here.