Photos app freezes upon import / photo importing problems

Hi Gabriela. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

Since you reset the Phone, next let's try resetting the Photos app. But first try these specific fixes for iPhone photo import:

https://apple****/2018/06/what-to-do-if-...

https://www.thewindowsclub.com/cant-import-phot...

https://www.howtogeek.com/345540/how-to-transfe...

https://support.apple.com/en-us/HT201302

https://www.windowscentral.com/how-transfer-pho...

To try to fix Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

If that doesn't help try re-registering the Photos app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If nothing else helps you can try a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m.... There are improvements in Photos app in Version 1903 so I would do this without hesitation.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Greg, we are past the point of desperation. Can you please escalate this to your superiors.

I agree!

I've been working on a solution for days and believe I have it. Here is what to do...

Importing Photos to Windows 10 PC (FIX)

STEPS:

1. Start PC or Restart (if on)
2. Take the USB cord/cable (USB to iPhone) and only plug-in the USB to the USB port on PC. Do NOT plug-in iPhone yet.
3. Open Photos APP
4. Once Photos APP is open and ready – then plug-in iPhone. (You may have to ALLOW access to the PC and TRUST the PC).
5. An “error” window may pop-up and say “Cannot connect device”. If so, click on “Close” … do not click “Try Again”
6. Then look at upper right side of the Window (Photos APP Window), you should see tab for “Import”. Click Import and you also should see a small Blue dot over the icon for “From a USB Device” option. Choose “From a USB Device”
7. Once Device pop up Window is up; click on “Apple iPhone” for option as the USB device. It is usually the 3^rd^ option
8. Wait for the Photo Image to show [Looking for new photos and videos … XXXX items found so far]. Once the photos load, click on “Unselect All”

…. Then choose Photos only by clicking on each photo manually (blue box/check). Don’t choose any Videos as they will have errors when importing. I usually do a Month at a time. Do not check the Month “Check Box” at the beginning of each set of monthly photos- the APP will crash again. You’ll have to choose your photos manually for each month.

9. Click on “Import Settings” – choose by date, Day. Month), Check box if you want to Delete after Importing. Click “Done” when finished making your choices here.
10. Now you are ready to import your Photos. Click “Import”
11. Wait till ALL photos are done importing and deleted (if you chose that from step 9). A message in a banner across the top will pop up and say: “# items added to your collection. Show Them!”

*WAIT til that message disappears. DO NOT CLICK ON THE “X” to close it out. This may take 30-60 seconds for this message banner to go away.

12. Once that message is gone, the Photos App is ready for another import.
13. Repeat Steps 6 – 11.

Your Welcome!

This did not work for me. I tried it 4 times and it always freezes on the screen where it says XXXX items found.

 Did you see the Blue Dot (over icon for USB device) in the upper right hand corner of the Photo App?

Yes, I did. I'm at my wit's end... I have pictures of my daughter I am trying to import to my laptop/external hard drive for safe keeping.

It still doesnt work. I tried every fkn Workaround here ant nothing works. I cant work anymore people are waaiting. What is this stupid software not able to import photos.