Photos app freezes upon import / photo importing problems

I've been working on a solution for days and believe I have it. Here is what to do...

Importing Photos to Windows 10 PC (FIX)

STEPS:

1. Start PC or Restart (if on)
2. Take the USB cord/cable (USB to iPhone) and only plug-in the USB to the USB port on PC. Do NOT plug-in iPhone yet.
3. Open Photos APP
4. Once Photos APP is open and ready – then plug-in iPhone. (You may have to ALLOW access to the PC and TRUST the PC).
5. An “error” window may pop-up and say “Cannot connect device”. If so, click on “Close” … do not click “Try Again”
6. Then look at upper right side of the Window (Photos APP Window), you should see tab for “Import”. Click Import and you also should see a small Blue dot over the icon for “From a USB Device” option. Choose “From a USB Device”
7. Once Device pop up Window is up; click on “Apple iPhone” for option as the USB device. It is usually the 3^rd^ option
8. Wait for the Photo Image to show [Looking for new photos and videos … XXXX items found so far]. Once the photos load, click on “Unselect All”

…. Then choose Photos only by clicking on each photo manually (blue box/check). Don’t choose any Videos as they will have errors when importing. I usually do a Month at a time. Do not check the Month “Check Box” at the beginning of each set of monthly photos- the APP will crash again. You’ll have to choose your photos manually for each month.

9. Click on “Import Settings” – choose by date, Day. Month), Check box if you want to Delete after Importing. Click “Done” when finished making your choices here.
10. Now you are ready to import your Photos. Click “Import”
11. Wait till ALL photos are done importing and deleted (if you chose that from step 9). A message in a banner across the top will pop up and say: “# items added to your collection. Show Them!”

*WAIT til that message disappears. DO NOT CLICK ON THE “X” to close it out. This may take 30-60 seconds for this message banner to go away.

12. Once that message is gone, the Photos App is ready for another import.
13. Repeat Steps 6 – 11.

Your Welcome!

Hi everyone, 

Having the exact same issue, and have gone through the resets, updates and changes above and nothing. Mine crashes after a few pictures are uploaded and then won`t go any further. In addition, I have had duplicates created to some pictures, which is annoying, but nothing will work or make me move forward. What next?

Did you read my post from today? It may help.

I've been working on a solution for days and believe I have it. Here is what to do...

Importing Photos to Windows 10 PC (FIX)

STEPS:

1. Start PC or Restart (if on)
2. Take the USB cord/cable (USB to iPhone) and only plug-in the USB to the USB port on PC. Do NOT plug-in iPhone yet.
3. Open Photos APP
4. Once Photos APP is open and ready – then plug-in iPhone. (You may have to ALLOW access to the PC and TRUST the PC).
5. An “error” window may pop-up and say “Cannot connect device”. If so, click on “Close” … do not click “Try Again”
6. Then look at upper right side of the Window (Photos APP Window), you should see tab for “Import”. Click Import and you also should see a small Blue dot over the icon for “From a USB Device” option. Choose “From a USB Device”
7. Once Device pop up Window is up; click on “Apple iPhone” for option as the USB device. It is usually the 3^rd^ option
8. Wait for the Photo Image to show [Looking for new photos and videos … XXXX items found so far]. Once the photos load, click on “Unselect All”

…. Then choose Photos only by clicking on each photo manually (blue box/check). Don’t choose any Videos as they will have errors when importing. I usually do a Month at a time. Do not check the Month “Check Box” at the beginning of each set of monthly photos- the APP will crash again. You’ll have to choose your photos manually for each month.

9. Click on “Import Settings” – choose by date, Day. Month), Check box if you want to Delete after Importing. Click “Done” when finished making your choices here.
10. Now you are ready to import your Photos. Click “Import”
11. Wait till ALL photos are done importing and deleted (if you chose that from step 9). A message in a banner across the top will pop up and say: “# items added to your collection. Show Them!”

*WAIT til that message disappears. DO NOT CLICK ON THE “X” to close it out. This may take 30-60 seconds for this message banner to go away.

12. Once that message is gone, the Photos App is ready for another import.
13. Repeat Steps 6 – 11.

Your Welcome!

This did not work for me. I tried it 4 times and it always freezes on the screen where it says XXXX items found.

I encountered this issue when this string only had 1 page. I have tried every solution recommended since September and none of the solutions have worked. We need Microsoft to fix this issue.