Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-10-27T09:49:55+00:00

    I've had the same problem. Apparently there was not enough space on my iPhone for the Photos App to go from the freeze screen to the next screen where you select photos and videos to Upload to PC. Resolved by deleting heavy apps and videos from my iPhone that I did not need.

    Hi Katie.

    In my case there was more then 100GB free. It is not a root cause.

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  2. Anonymous
    2019-10-29T15:42:41+00:00

    Same problem here. I needed a picture from my phone and didn't have time to mess with this Microsoft/Apple mess - so I emailed the picture to myself and was able to save it from Outlook on my PC. It's definitely not a desired method - but it worked for just 2 pictures that I really needed. Hope this helps.

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  3. Anonymous
    2019-10-31T16:42:09+00:00

    I have the same problem but unlike most of these comments, not with an iPhone but two different Samsung phones.

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  4. Anonymous
    2019-11-01T19:18:03+00:00

    I installed 1903, the freeze persists, nevertheless whether I try to import from iPhone or from SD Card slot. Until about two months ago both worked well … but now it´s just a shame. I truly hope for a solution and not just a "try this, then try this, …"!

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  5. Anonymous
    2019-11-01T22:32:37+00:00

    I have the exact same problem it gets to 3288 photos then crashes but im using an sd card not iphone 

    Weird thing was that i was able to import photos 2 days ago

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