Photos app freezes upon import / photo importing problems

I was having the same issue with my iPhone X trying to import with Windows 10. Everytime I tried to import, it would freeze up after it calculated the media. I found the solution when I tried using a genuine iPhone usb cable. Once I did that, I initially thought it was going to freeze up again, but surprisingly it solved the issue and my import completed successfully! Hope this helps the rest of you! Cheers!

Still does not work. I have used a super expensive usb cable and also the Genuine iPhone usb cable and still have issues.

This is an alternative method of importing pics to PC NOT the way we all want -- which is to use the WINDOWS PHOTO APP!

The Photo APP is really good at managing the photos and placing them into folders by date (Month). I can choose photos easily too!

I bough a new Samsung Galaxy S10 Today and still get the issue like on my notebook, old handy, camera and mother and sisters phone. There is windows, android, linux and apple product which isnt working with the app.

Hi Gabriela. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

Since you reset the Phone, next let's try resetting the Photos app. But first try these specific fixes for iPhone photo import:

https://apple****/2018/06/what-to-do-if-...

https://www.thewindowsclub.com/cant-import-phot...

https://www.howtogeek.com/345540/how-to-transfe...

https://support.apple.com/en-us/HT201302

https://www.windowscentral.com/how-transfer-pho...

To try to fix Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

If that doesn't help try re-registering the Photos app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If nothing else helps you can try a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m.... There are improvements in Photos app in Version 1903 so I would do this without hesitation.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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@ Greg Carmack The amount of issuers here shows that we at least would expect Microsoft to moderate the thread and take this up internally. Will you do that please? On my Office 365 Login page it says fat on top: "We are here to help you".. where are you?  Thank you

You are AWESOME! It's working. Some photos are not importing but it's ok. Thank you!