Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-03-04T16:36:02+00:00

    My iphone is mow importing correctly now i cant find the unsubscribe from this question. i cant find the ... elipsis to unsubscribe on the question just has subscribe. grrrr

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  2. Anonymous
    2020-03-04T16:48:38+00:00

    So after the most recent Windows update aka 'downgrade', 

    Not only does the Photos App still now work,  and 3 of my wireless keyboards not work, 

    I just tried linking 2 of my Taotronics wireless transmitters via bluetooth,  and guess what? 

    Yup..  Those aren't able to connect now either.  **** is going on there at Microsoft?!?!

    This is asinine!!

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  3. Anonymous
    2020-03-04T22:24:13+00:00

    I found kind of a solution that works for me sometimes. Scan your photos and when it frezees, just basically close the application wait for a while and open it and try scaning your photos again and again until it works.

    Sometimes after closing the app, go to Windows Settings -> Applications -> scroll down to Microsoft Photos -> click it and click Advanced Settings

    Under the Reset there are two options "Repair" and "Reset". Click "Repair" and try importing your photos again. 

    In my case after 5-7 try it worked. 

    My settings

    Photos transfer to mac or pc "automatic"

    I have over 20000 photos and videos

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    3 people found this answer helpful.
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  4. Anonymous
    2020-03-06T09:23:21+00:00

    Im having this saaaame issue rn. SOS

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  5. Anonymous
    2020-03-06T21:24:40+00:00

    Same here its pissing me off

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