Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

481 answers

Sort by: Oldest
  1. Anonymous
    2020-03-02T11:24:19+00:00

    I have the same issue but with a Google Pixel 2xl. It gets to a certain number of items found (in this case around 3000). I even tried it on a different laptop after a good 2 months or so and the problem still exists. It used to only get to 1600 or so and then freeze but now that figure is the only thing that has changed.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-03-02T17:14:10+00:00

    I have the same issue but with a Google Pixel 2xl. It gets to a certain number of items found (in this case around 3000). I even tried it on a different laptop after a good 2 months or so and the problem still exists. It used to only get to 1600 or so and then freeze but now that figure is the only thing that has changed.

    It should be even easier for an android. Put your phone in USB memory card mode, then it will just act like a standard USB memory card.

    It’s iOS which is the tricky one.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-03-02T17:35:11+00:00

    I have the same issue but with a Google Pixel 2xl. It gets to a certain number of items found (in this case around 3000). I even tried it on a different laptop after a good 2 months or so and the problem still exists. It used to only get to 1600 or so and then freeze but now that figure is the only thing that has changed.

    Indeed very interesting. So  is this issue overall isolated to  HEIF and HEVC file format handling? What kind of Files are you trying to import on your Google pixel? HEIF is a new Apple standard :  HEIF (High Efficiency Image File Format)

    can it be that Window 10 cannot handle these File formats properly? but why during the import? Does during the import any file transformation happen and if yes why during the import?!

    The normal JPGs can be import as usually and as soon as a HEIF picture comes in the Windows conversion crashes?

    So as soon as I use all the iPhone Camera Picture enhancements I cannot import the "final Result" of a picture anymore to a WIndows 10 PC?

    What is the format in  Googles Pixel?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-03-02T18:28:06+00:00

    This problem occurs with all kinds of phones and cameras including my seven-year-old Olympus XZ-1, which I'm pretty sure isn't using any fancy new file formats or picture enhancements.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-03-03T18:16:15+00:00

    I tried this but I get a notification that no pictures or videos were found on this device?

    Was this answer helpful?

    0 comments No comments