Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-02-25T21:33:08+00:00

    I read up to about page 9.

    Have you people tried importing via the file explorer method?

    1. Open up file explorer with your iPhone plugged in (USB connection).
    2. You will see the name of your iPhone listed in the left.
    3. Right click the name (iPhone) and select 'import pictures and videos'.
    4. Then follow the instructions.

    This method worked for me, instead of the Photo App method.

    I was clearing out my old iPhone 7 Plus.

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  2. Anonymous
    2020-02-25T21:51:15+00:00

    I read up to about page 9.

    Have you people tried importing via the file explorer method?

    1. Open up file explorer with your iPhone plugged in (USB connection).
    2. You will see the name of your iPhone listed in the left.
    3. Right click the name (iPhone) and select 'import pictures and videos'.
    4. Then follow the instructions.

    This method worked for me, instead of the Photo App method.

    I was clearing out my old iPhone 7 Plus.

    Yes - I have tried all suggestions so far mentioned right up to this post - every one of them, and even gone back after updating Windows and IOS and tried them again. It's great that file import worked for you at least and some others here.

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    1 person found this answer helpful.
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  3. Anonymous
    2020-02-26T08:56:20+00:00

    Yes - I have tried all suggestions so far mentioned right up to this post - every one of them, and even gone back after updating Windows and IOS and tried them again. It's great that file import worked for you at least and some others here.

    I just remembered, I had to switch off the automatic conversion feature in my phone, see below from Apple's website.

    You can change this import behavior in iOS 11 or later. Go to Settings > Photos. In the TRANSFER TO MAC OR PC section, tap Keep Originals to prevent the media from being converted to JPEG or H.264 when importing.

    Once imported to my PC, I then switched on the automatic feature again (in case it is required for other devices). It seems like HEIF/HEVC is the new upcoming standard to replace JPEG. Yes, all my pictures/videos are saved as HEIF/HEVC format, which I am still able to view within windows.

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  4. Anonymous
    2020-02-28T00:29:46+00:00

    i tried other way and works.

    Open This PC, find your iPhone under the Iphone, right-click it, and press Import Pictures and videos

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    2 people found this answer helpful.
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  5. Anonymous
    2020-03-02T01:35:37+00:00

    I just tried all of these because I have the same problem and my photos still will not import onto my computer.

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