Photos app freezes upon import / photo importing problems

Hi All,

Three things I have found that worked for me are below.  These ideas are already posted here, but worth repeating because one or using all three together worked for me.  Before you start the process, I would make sure that you close all running apps on the computer and iPhone so that the photo app can utilize the memory and processor.

---Different iPhone Cable - As previously stated, try a different iPhone cable.  For instance, one I tried would cause the photo app to freeze at a certain point, but another would work fine.  The brand of cable didn't matter for me. One of my non-Apple cables worked for me.

---Different computer - The older computer would freeze, but the new one worked with the working cable.

---Make sure your iPhone stays unlocked while the copy is in process.

Best of luck,

Don

Greg -  Obviously this problem has been going on for a while now, yet there is still no fix.  Why? Why? Why?

Our phone storage is full, our SD cards are full, and I can not continue with the projects I am working on.  We bought an expensive photo scanning machine to transfer old prints to digital and now can't.  Am I understanding that my only choice is to completely change operating systems because Microsoft can not correct a simple thing like an App that freezes?

Last week,  I saw a Youtube video that showed something interesting.. 

Microsoft [Project Silica] is their breakthrough new way of storing information on glass.. 

A technical achievement capable of storage shelf life of a claimed thousand years..  

Yet here we all are,  in this thread,  pretty much begging Microsoft to get off their **** 

and help to fix an error/issue of theirs that is obviously effecting a large amount of users..  

Huh..  🤦‍♂️ 

I've had to resort to e-mailing photos from my phone to one of my e-mail addresses, 

in which I can then open the e-mail and download the attached photos to my computer.. 

I thought we were in the year 2020?   

Another thing..  with all apps closed,  if I double click a photo icon to view it, 

the photos app opens - wait - let me be more precise.. 

The photos app Tries To Open:  The window pops up,  however,  it hangs and hangs.. 

I sit and stare at a solid black window while the app struggles to load.. 

Sometimes if I wait long enough,  the app will load the photo into the viewer.. 

Other times,  nothing but the black window until' I close it, and click the photo again.. 

Usually the 2nd or 3rd time I do that,  the photo will open and can be viewed normally.  

Unreal..  

I can't even begin to wrap my mind around how ridiculous and unacceptable all of this is.. 

**Sigh**

Adding my frustration to the cacophony of complaints about this locking up and not working. For me this started when I began an import. Then realized i needed to change the destination drive so i cancelled. It locked up there, I gave it a week to try and figure out whatever it was doing and eventually ended the task from task manager 8 days later. From then on it never gets past the picture search screen others have posted. I can no longer import from any device using the App. They all lock up, 3 Iphone, 2 Androids, a couple of Disk Camera's, GoPro, Hard drives, nothing works.

Person number 1,155,356,245 with the same problem.  What a pile of junk.  You'd think somebody at microsoft would notice?