Photos app freezes upon import / photo importing problems

I think I figured it out!  I have always used Windows explorer to import my iPhone pics into my pictures folder manually.  When trying to copy the pics I noticed there was a jpeg and a mov file with the same file name and realized the because of live photos saving a small video for each jpeg pic it takes, when attempting to backup your pics and videos it errors out and creates a conflict that crashes the connection between the phone and the computer.  So my workaround is to change the view of the window to "details" and then sort all of the files by file type.  I can then grab and drag all of the jpegs to my computer without any crash.  The down side is however, the only way to tell which are my actual videos that I have taken vs the live video 1 or 2 sec clip is the file size.  I really hope that Apple figures out a way to fix this so we can back up our pics and videos without any issues.

Hope that helps!

Zack

I think I figured it out!  I have always used Windows explorer to import my iPhone pics into my pictures folder manually.  When trying to copy the pics I noticed there was a jpeg and a mov file with the same file name and realized the because of live photos saving a small video for each jpeg pic it takes, when attempting to backup your pics and videos it errors out and creates a conflict that crashes the connection between the phone and the computer.  So my workaround is to change the view of the window to "details" and then sort all of the files by file type.  I can then grab and drag all of the jpegs to my computer without any crash.  The down side is however, the only way to tell which are my actual videos that I have taken vs the live video 1 or 2 sec clip is the file size.  I really hope that Apple figures out a way to fix this so we can back up our pics and videos without any issues.

Hope that helps!

Zack

This is down to iphones and in the camera/photo the 'live' setting which also captures a clip.

Hi -

I have posted a couple of times including recently where I was able to import 100+ photos from my iPhone 8 without it freezing after the December update to Windows 10 Version 1903.  (note: I was having trouble whether I was running ios 12.4.1 or 13.3).  I now seem to have a lot less problems since the 2019-12 update to Windows.  One difference than what others have stated is how I manage my camera/photos on my iphone.  I have camera/formats set to High Efficiency (HEIF/HEIC) but I have photos set to Automatic instead of Keep Originals.  

With these setttings I am able to import Live photos (it imports a still and video).  I think it still has problems with slo-mo and time-elapse (which I do not use other than by accident).  The reason I set it this way originally was compatibility with Photoshop.  I think the newer versions of Photoshop can use HEIC - I will try in future.

What I cannot say if I had 1000+ photos whether it still would be as smooth.  I was eventually able to move 1000's by working in small batches (100-200) and rebooting the PC and phone after each time.  It was a pain but I was successful in getting everything over.   I tested opening Windows Explorer and copy/pasting from my iphone and that worked as well and worked fine in Photoshop.  The copy/paste is how I moved the 100's of videos I had.