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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same issue. Had it for a few months now so now my photo storage is getting smaller and smaller on my phone. When will Microsoft sort this issue out. I use a Samsung phone. It used to work, and now doesn't. Just freezes once it's got to a set number og photos discovered and won't finish the import
The Explorer right-click 'Import pictures and videos' ONLY WORKS on OLD PCs / PCs that have had Windows Photo Gallery installed.
Windows Photo Gallery was an optional install as it was part of Windows Live Essentials 2011 and Windows Essentials 2012 software.
Windows Essentials included
Unfortunately, the installer downloaded the selected software from Microsoft, which is no longer available!
PS. I have tried this 'Import pictures and videos' method on a Windows 10 Pc and an iPhone 7 with 11000 pics and vids and it has failed halfway during the import with timeout/device not available errors. Subsequent 'Imports...' have not completed the task!
Tried this too. No joy!
So try this on your iphone: settings, search for "Download and Keep Originals", scroll to the bottom, "Transfer to Mac or PC", and it will be ticked to automatic, change it to Keep originals and then try import again.
I am having the same issue. Had it for a few months now so now my photo storage is getting smaller and smaller on my phone. When will Microsoft sort this issue out. I use a Samsung phone. It used to work, and now doesn't. Just freezes once it's got to a set number og photos discovered and won't finish the import
I am having the same issue as Zoe since about October this year. I have a Samsung phone as well. So I don't think this is exclusively an iPhone issue. The photo app freezes on both my laptop and my desktop after locating the photos on the phone. Why is this still an issue Microsoft?!
