Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-12-18T15:34:03+00:00

    I don't get an "Import Pictures and Videos" option when I right click on USB Drive (F:) (which is all it displays when my camera is plugged in). The only usable option is Open Autoplay, which runs Photos and freezes like always.

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  2. Anonymous
    2019-12-18T21:31:02+00:00

    well then, I'm sorry it wasn't of any help. It worked for the iphone 6s I have. Maybe it doesn't work with just cameras or other iphones? Btw,  have you tried disabling Autoplay? (https://www.techrepublic.com/article/how-to-disable-autoplay-and-autorun-in-windows-10/). Hope this helps

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  3. Anonymous
    2019-12-18T21:47:32+00:00

    Hi Vincemara

    tried it and it worked for me on iPhone 8. de-selected all pics, selected the ones i wanted and imported!!! 

    Thank you

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  4. Anonymous
    2019-12-19T04:23:07+00:00

    Yayyyy!!! Glad I could help you. Thanks for replying as well. Have a nice day ;)

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  5. Anonymous
    2019-12-19T07:29:06+00:00

    It looks like I'm just going to have to wait until Microsoft fix the bug they introduced in the September update.

    Thanks anyway, and to everyone else who posted potential workarounds.

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