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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is your computer on Windows 10? I just got a new computer and can't upload my pics either. The screen freezes after it finds the photos.
Yeah, I update regularly so I’m currently on the latest version of Windows 10. It’s really frustrating, I’ve tried everything I know to fix this problem but to no avail.
all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.
all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.
That is exactly what happens to me. I’m not sure if its because of the current updates and whatnot, but as of last year I’ve consistently had problems using Microsoft Photos. I hope we all get a solution soon!
Same. I freeze at 3204 photos every time. Really annoying.
Same exact issue happening to me.
In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported). It was still functional though -- just had to keep selecting the ones I'd like to import.
Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import. Not sure exactly when this started happening, but I'm on 1903 with all the latest updates. I've tried Repairing and Resetting the Photos app, but it just hangs every time now.
