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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Dont know why i have not done this before. Just go to explorer, apple iphone, internal storage and find the folder with the pics you want and drag them to your pics folder on pc.
works.
also edit. Just found that if you browse files on the iphone. Double click one to view. In the top bar click import new and bingo selector boxes appear.
Dont know why i have not done this before. Just go to explorer, apple iphone, internal storage and find the folder with the pics you want and drag them to your pics folder on pc.
works.
also edit. Just found that if you browse files on the iphone. Double click one to view. In the top bar click import new and bingo selector boxes appear.
Yeah! That worked for me as well and should work for everyone else, BUT my problem is that the videos were recorded in HEIC/HEVC format which is not supported by Adobe Premiere CC 2018. When I import through Microsoft photos it automatically does the conversion to make my videos compatible on Adobe Premiere, but if I drag and drop the videos directly from my phone the compatibility conversion doesn’t happen and therefore I cannot use the videos in Adobe Premiere. It’s really frustrating and sad.
Thank you though for giving a solution! For everyone reading this, this should work for you if your only desire is to put photos and videos on a computer and off your phone. If you need compatibility with a software, then it may not work depending on the type of software and version.
-Gabriela
Under "this PC or my computer", right click on "Apple iPhone" and click on "Import Pictures and Videos", this will bypass the "windows photos" app problem and will import your photos from the iphone.
This worked for me, at least i was able to transfer files.
Having the same issue, freezes when it gets to 6217. Tried changing iPhone settings to "Keep Originals" (already had Download and Keep Originals checked), still no luck. This is incredibly frustrating.
This is not an iPhone issue. It happens with my Canon T4i DSLR
This only works if you have the old WIndows Photo Gallery software installed, which was part of Windows Essentials 2012.
Windows Photo Gallery makes the current MS Photo software, look like something developed by a team of overseas developers with no direction, guidance or management.
It has been buggy since Day 1 in Windows 10, and only continues to get worse.
