Based on all information and attempts this IS a Microsoft Photos issue. Do not waste your time adjusting your cameras or smartphones.
Photos app freezes upon import / photo importing problems
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Windows for home | Windows 10 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
481 answers
Sort by: Oldest
-
Anonymous
2019-11-16T15:53:35+00:00 -
Anonymous
2019-11-16T16:06:28+00:00 Yup. Looks like it. Thanks. Guess I'll do the old manual moving into folders. Or maybe try other apps?
-
Anonymous
2019-11-17T15:08:45+00:00 Well, I didn't want to post last night as I thought I might be jumping the gun. But I managed to import using the Photo App from hubby's Samsung A3 phone Friday night using just the micro memory card and a card adapter (OMG!!) I hadn't had anything else until now to try but I have also just managed to import from my Canon EOS 700D from the memory card also. I had instructions from MS UK Support to try repair the App and then reinstall but it didn't work. Then he said to check I was running the latest version of Windows and how to do it so I did that and showed him the results and he had no comment on that, so I guessed I was up to date.
Then, I saw I needed an update (normally set to run at a certain time) so I let it run and I'm not sure if that's what did it or if I am having a lucky streak, but currently the App is working for me. I say 'currently', not sure how long it will last for though. I am on an Dell XP15 Laptop purchased last August. The update that ran was Cumulative Update v1903 for 64 based systems KB4524570. I'm not technical expert so I'm not sure if this will help anyone, or if the App is now fixed but if its any use, there it is.
My work around was to copy and paste from each memory card to my folders which is a pain as I take lots of photographs so I'm hoping it won't all change come tomorrow.
Just from my experience trying to import on two occasions now, having previously had the App hanging for over a month I think.
Will let you know how it goes.
Elaine
-
Anonymous
2019-11-19T00:33:17+00:00 This has been exactly what has been happening to me for months!!!
-
Anonymous
2019-11-19T03:35:59+00:00 weird but this worked for me