Photos app freezes upon import / photo importing problems

I'm also on a Dell XP15 and have used the Photo App since I bought the laptop last year.  The problem is with the Photo App, not the devices we all use.  I had a problem with the App earlier in the year not showing image File Exif Information.  I did send an feedback thingy, got no response.  But some time later, I tried to see the file info and lo and behold, it reappeared.  Must have come out on an update.

I am meticulous about all my updates on my laptop and keeping it 'as is'.  I've contacted Microsoft UK today and the chap offered a work around for phones but only the ones we are all aware of.  I've gathered from what little he said that they are aware of the problem and stated 'hopefully there will be a fix soon' but nothing more.  So I think we all have to live in hope and use the work arounds, however inconvenient and cumbersome they may be.

For Android phone specific people he offered me this - forgive me if its already been posted and I'm not sure if it will help.

Unlock your Android device.

With a USB cable, connect your device to your computer.

On your device, tap the "Charging this device via USB" notification.

Under "Use USB for," select File Transfer.

A file transfer window will open on your computer. Use it to drag files.

When you're done, eject your device from Windows.

Unplug the USB cable.

I suppose what's bugging me is that you can't get an answer or any help from the people who make these things and so many of us are using them.  Please correct me if I'm wrong.

Regards

Elaine

Hi Elaine:

Thank you so much for your post.  The instructions for Android phones worked for me with a slight variation... I have a Samsung Galaxy J7.  I was only uploading photos and not videos.

Unlock your Android device.

With a USB cable, connect your device to your computer.

Swipe down to get the notification bar on the top of the screen.

Tap on "USB for file transfer" and you will be able to choose other options.Under "Use USB to," select "Transfer images"

Proceed as normally to download photos.      IT WORKED (after 2 tries)! YAY!

Unplug the USB cable.

SOLUTION!

Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

What I did is this:

Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

I've had this freezing problem for about 2 weeks, on two iPhones with two Windows 10 PC's. The incremental downloads had been functioning (partially) for a long time. Agree that it is a Microsoft Windows issue. 

This workaround was successful for me. I just hit Esc before it reached the photo count it was freezing on, and it went to the photos screen where you can select what to download. So until MS fixes this, I can move new photos from my iPhone to my PC. 

The reason for the partial functionality is that Windows always selected a set of old photos that had obviously been downloaded before. My workaround was to unselect ALL, then choose the ones I wanted.

I have been battling this issue for over a week. Bought a new SD card because I thought that was the problem. Was starting to think something was wrong with my computer. This is extremely frustrating. I am a photographer, and I should just import to Lightroom, but I liked the photo app. I hope this feed ends with a solve.

I tried this and mine still froze. I cancelled before it could freeze, then up at top right I clicked Import, it went to 889 images and freezes just like every other time. I am so incredibly frustrated and need a solve for this.