Photos app freezes upon import / photo importing problems

Looks like I'm not alone. Nothing has fixed this. It's obviously a software issue. Reinstalling and completed all updates with both the laptop & Iphone did not fix. Guess we wait......

I'm having similar issues, but with importing from a USB stick.

11/9/19  This has been happening to me for over a week.  Freezes when it finishes locating all the photos on my iphone.

I've read through all the replies and tried everything.  Nothing has worked!  This is so frustrating.  Microsoft, please fix this issue!!

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Hi,

I had the same problem with my iphone 6s and windows 10. I try not to update my iphone software if I can help it, because I always have some problem or other afterwards which drives me nuts! I hadn't updated the software for about a year, but thought my phone wasn't working properly because I hadn't updated for so long (frustratingly it actually turned out to be a problem with the 3 network crashing!)

Up until I downloaded the latest iphone update I had no problem with my phone downloading photos and videos to my PC. But since then, no matter what I tried, I could not import any new photos or videos I took after the software update. I spent the best part of an entire weekend trying to do this, and tried every solution I could find on the internet. Every time it appeared to find the photos but froze and wouldn't show me the photos. This evening I finally cracked it!I think the freeze has to do with the folder you've selected to save the photos in (or that your PC has defaulted to). 

1. Plug your phone into your computer and give it a few minutes (you may have to unplug and plug it back in again if your computer can't read it).
2. Click on your 'This PC' icon to show your devices and drives
3. Right click on the iphone icon
4. Select 'import pictures and videos'
5. Select 'import all new pics'
6. Click on 'more options'
7. Choose the folders you want to save your photos and videos into (I did NOT save them in the windows photos or videos albums - I saved them on my D:Drive)
8. Click on 'OK'
9. Enter a name tag and then 'Import'

I hope this works for everyone! Downloading your photos to your PC shouldn't be this hard!!!