Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-09-12T23:13:02+00:00

    Hi Gabriela. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

    Since you reset the Phone, next let's try resetting the Photos app. But first try these specific fixes for iPhone photo import:

    https://appletoolbox.com/2018/06/what-to-do-if-...

    https://www.thewindowsclub.com/cant-import-phot...

    https://www.howtogeek.com/345540/how-to-transfe...

    https://support.apple.com/en-us/HT201302

    https://www.windowscentral.com/how-transfer-pho...

    To try to fix Photos app Reset and Repair Photos app at Settings > Apps > Apps & Features > Photos app > Advanced Options. Your pictures will be safe in the User Pictures folder.

    If that doesn't help try re-registering the Photos app from Option Two here: http://www.tenforums.com/tutorials/3175-apps-re...

    If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

    If nothing else helps you can try a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1903 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m.... There are improvements in Photos app in Version 1903 so I would do this without hesitation.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments