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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is your computer on Windows 10? I just got a new computer and can't upload my pics either. The screen freezes after it finds the photos.
Yeah, I update regularly so I’m currently on the latest version of Windows 10. It’s really frustrating, I’ve tried everything I know to fix this problem but to no avail.
Is your computer on Windows 10? I just got a new computer and can't upload my pics either. The screen freezes after it finds the photos.
Is your computer on Windows 10? I just got a new computer and can't upload my pics either. The screen freezes after it finds the photos.
I have the same question also. When uploading pics from my phone to computer it freezes. Can someone help with this.
Hello Greg,
I'm so sorry for the late response, I've been incredibly busy with school so I had just now tried your suggestions. I regret to inform you that none of them worked. I had re-installed iTunes to get the Apple Mobile Device service that I had not had before but that didn't help. I just updated windows a couple minutes ago and to no avail. I've reset my iPhone again and my computer for good measure and nothing. I changed USB ports multiple times. I did everything you suggested above, but my problem still prevails.
I had attempted to move away from the photos app and instead try to retrieve the photos and videos from my apple device driver under "This PC." I finally saw my photos and videos, but upon attempting to open them, I was presented with this error.
"Can't play. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance. 0x80070141"
Even though my photos and videos are either JPEG, PNG, MOV or CR2 files, Windows refuses to open them. Now I'm just stuck.
Again, sorry for the late response. I appreciate you taking the time to read my question in September.
-Gabriela
