Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-10-23T13:38:17+00:00

    For good measure, I am getting the exact same thing when trying to import photos from my Blackberry KeyTwo.  Same hang at the same point (it's just at '1009 items found so far').  Last time I did an upload to my desktop (last week) it was absolutely fine.  Probabaly need to check that now too.

    I was also trying to move the Photos app so that the photos all sat in my OneDrive area, rather than on the hard drive.  When I clicked 'Move' from the Settings/Apps area no go, nada.  Didn't do anything, just ignored me.  I'm going to try a repair, however, bit time consuming...  These things should just work, shouldn't they?

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  2. Anonymous
    2019-10-23T03:33:01+00:00

    Same exact issue happening to me. 

    In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported).  It was still functional though -- just had to keep selecting the ones I'd like to import. 

    Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import.  Not sure exactly when this started happening, but I'm on 1903 with all the latest updates.  I've tried Repairing and Resetting the Photos app, but it just hangs every time now.

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  3. Anonymous
    2019-10-23T01:50:00+00:00

    Same. I freeze at 3204 photos every time. Really annoying.

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  4. Anonymous
    2019-10-22T15:57:31+00:00

    all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

    That is exactly what happens to me. I’m not sure if its because of the current updates and whatnot, but as of last year I’ve consistently had problems using Microsoft Photos. I hope we all get a solution soon!

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  5. Anonymous
    2019-10-22T15:44:22+00:00

    all i get when i plug my phone in is this, everytime!!! it finds them, then freezes. i have fully updated the phone and just did the 1903 update on the pc also to make sure everything is a up to date as it can be.

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