Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-02T00:08:39+00:00

    Hello everyone, thank you for the replies! I’ve been reading each one as they come in. For me, the issue still persists even after trying any solutions given.

    I’ve even tried using Dropbox, which worked initially after downloading the HEIF image extension on Microsoft store to be able to open it on my computer. I was able to download the videos on my phone to my computer by uploading them to dropbox, with the quality preserved.

    Alas, the problem came when I tried to import those .MOV downloaded video files from Dropbox to Adobe Premiere CC 2018. Adobe Premiere didn’t accept the codec that Dropbox had used in its process. It seems that I have to buy the HEVC video extension (for $0.99) to get the video to work, but even then I don’t know if Adobe Premiere will accept the file EVEN THOUGH it’s an .MOV file which they claim they support. I’ve even tried using Quicktime to convert the video to the H.264 codec that Adobe Premiere supports, but even Quicktime doesn’t recognize the codec that Dropbox uses, which may be fixed IF I buy the HEVC video extension. 

    I may buy it soon, and if it works, I’ll let you guys know.

    -Gabriela

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  2. Anonymous
    2019-11-01T22:32:37+00:00

    I have the exact same problem it gets to 3288 photos then crashes but im using an sd card not iphone 

    Weird thing was that i was able to import photos 2 days ago

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  3. Anonymous
    2019-11-01T19:18:03+00:00

    I installed 1903, the freeze persists, nevertheless whether I try to import from iPhone or from SD Card slot. Until about two months ago both worked well … but now it´s just a shame. I truly hope for a solution and not just a "try this, then try this, …"!

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  4. Anonymous
    2019-10-31T16:42:09+00:00

    I have the same problem but unlike most of these comments, not with an iPhone but two different Samsung phones.

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  5. Anonymous
    2019-10-29T15:42:41+00:00

    Same problem here. I needed a picture from my phone and didn't have time to mess with this Microsoft/Apple mess - so I emailed the picture to myself and was able to save it from Outlook on my PC. It's definitely not a desired method - but it worked for just 2 pictures that I really needed. Hope this helps.

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