Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-04T03:31:38+00:00

    Same exact issue happening to me. 

    In the past it has found more photos than just the new ones (and doesn't seem to remember which ones have already been imported).  It was still functional though -- just had to keep selecting the ones I'd like to import. 

    Now it always gets stuck right after finding the photos, but before it pops up the box used to select images to import.  Not sure exactly when this started happening, but I'm on 1903 with all the latest updates.  I've tried Repairing and Resetting the Photos app, but it just hangs every time now.

    im having the same issue! Ive been trying to download my photos for 2 days now & with no luck. yesterday, my pictures would download normally but my videos wouldn’t. today, its freezing on 2816 & I’ve tried restarting my phone & my laptop with no progress at all. ):

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  2. Anonymous
    2019-11-03T06:29:42+00:00

    After reading this and other threads I wasn't hopeful.

    but had a thought.

    I had just deleted a heap of photos, perhaps the system was jamming up because it was saving those deleted shots in case I had made an error.

    this may be part of the updated photos app.

    After emptying the recycle bin I was able to import 2047 images without issue.

    given my system has 16gb ram and tons of processor speed these issues rarely present for me.

    try it....

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  3. Anonymous
    2019-11-02T18:58:21+00:00

    I‘m bothered by the fact to have a human being at MS who answered (better guessed) once and never again. Besides this the update 1903 did not bring this issue in, but according to most posts I read it must have happened about two or three months ago ...

    Btw. in rare cases (some SD cards) I succeeded after having tried 4...5 times, but some always freeze even after >10 approaches.

    I stuck with MS since the first Windows, but permanent failures in such a core function is definately a no go and makes me thinking about ...

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  4. Anonymous
    2019-11-02T16:08:14+00:00

    Having the same issue, freezes when it gets to 6217.  Tried changing iPhone settings to "Keep Originals" (already had Download and Keep Originals checked), still no luck.  This is incredibly frustrating.

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  5. Anonymous
    2019-11-02T01:32:57+00:00

    Just chiming in to say it happens to me as well.

    I think MS broke the photo app in the latest update.

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