Looks like I'm not alone. Nothing has fixed this. It's obviously a software issue. Reinstalling and completed all updates with both the laptop & Iphone did not fix. Guess we wait......
Photos app freezes upon import / photo importing problems
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Anonymous
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Windows for home | Windows 10 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2019-11-08T13:36:07+00:00 -
Anonymous
2019-11-08T09:03:22+00:00 Hi, I am having exactly the same problem. The app is freezing on trying to upload from SD card from my Canon camera, and using the leads from two Galaxy A3 phones, one version 2016 and one version 2017. With the camera I am having to go into the SD card and copy and paste to a folder. With the phones I'm having to remove the micro SD and do the same.
This is becoming a real pain as I am an amateur photographer and take a lot of photographs. I admit I've not read the whole discussion here and will go back and read through to see if a solution is here. If not, I would appreciate your help.
Very many thanks
Elaine
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Anonymous
2019-11-07T03:32:11+00:00 This is working for me right now! It's in the process of importing as I type.
THANK YOU!
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Anonymous
2019-11-07T01:56:45+00:00 Hi Gabriela
Yes, totally happy its just not me and my leads causing the problem. I do hope this is fixed soon as I know my wife's phone is full and I tried without success to copy her photos a few weeks ago, so I have about 4000 photos still to go. I did transfer some of my photos by using windows explorer and selecting them from the iPhone say 10-20 at a time and copied them to my PC folder, however this would still have problems and when the Windows App worked, copied the same ones again, so now I will have to go through the photos and delete the doubles. So more work.
So fingers crossed that Windows has this all covered with their next update and its out sooner rather than later!
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Anonymous
2019-11-07T01:39:32+00:00 Yep! I get the same error message. I tried yesterday and today this method and it did actually end up working, but I was able to import one video at a time, two at the MAX. Then, after I repeated the process, I could only do it about two times more until the app would stop working completely and I’d have to try again tomorrow (because for some reason having some hours in between makes it magically work again?)
I believe there is supposed to be an update this coming up Tuesday that I’m praying fixes the app. Hopefully we can all live in peace after that, haha!
The only workaround I’ve found is setting my camera in the camera settings on iPhone to record in H.264, that way its compatible with Adobe Premiere CC 2018. I then would drag the videos directly from my Apple Drive (connected via USB) to my photos folder. Unfortunately, my other videos are doomed for now because they were recorded in HEVC/HEIC, a format not compatible with Adobe Premiere CC 2018. The Windows Photo app was the one that did the conversion, making the HEVC/HEIC videos compatible with Premiere BUT that’s not an option now, so I’ll just have to wait it out.
Again, thank you to everyone who has posted replies and shared ideas!
-Gabriela