Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-12T13:25:33+00:00

    I'm also on a Dell XP15 and have used the Photo App since I bought the laptop last year.  The problem is with the Photo App, not the devices we all use.  I had a problem with the App earlier in the year not showing image File Exif Information.  I did send an feedback thingy, got no response.  But some time later, I tried to see the file info and lo and behold, it reappeared.  Must have come out on an update.

    I am meticulous about all my updates on my laptop and keeping it 'as is'.  I've contacted Microsoft UK today and the chap offered a work around for phones but only the ones we are all aware of.  I've gathered from what little he said that they are aware of the problem and stated 'hopefully there will be a fix soon' but nothing more.  So I think we all have to live in hope and use the work arounds, however inconvenient and cumbersome they may be.

    For Android phone specific people he offered me this - forgive me if its already been posted and I'm not sure if it will help.

    Unlock your Android device.

    With a USB cable, connect your device to your computer.

    On your device, tap the "Charging this device via USB" notification.

    Under "Use USB for," select File Transfer.

    A file transfer window will open on your computer. Use it to drag files.

    When you're done, eject your device from Windows.

    Unplug the USB cable.

    I suppose what's bugging me is that you can't get an answer or any help from the people who make these things and so many of us are using them.  Please correct me if I'm wrong.

    Regards

    Elaine

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  2. Anonymous
    2019-11-12T08:54:02+00:00

    By the way, does anyone know why the computer says it is searching for NEW photos and then it ends up importing ALL photos, even ones that have already been imported previously???

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  3. Anonymous
    2019-11-12T08:48:48+00:00

    This just started happening to me too over the last week.  Prior to this, I had no problems at all.  It isn't that I have too many photos in storage either.  I have tried everything to fix this problem, with no avail.

    I am using a Samsung phone and Windows 10 on a laptop.

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  4. Anonymous
    2019-11-12T01:45:16+00:00

    Tried that - did not work.

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  5. Anonymous
    2019-11-12T00:08:39+00:00

    I had the same problem with my iPhone7.  Disable the auto-lock on the iPhone (preventing it enters sleep mode) then it should work.

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