Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-14T17:32:07+00:00

    Please find a fix to this problem. I have tried all "fixes" mentioned above on four different computers with 3 separate phones and flashdrives but havent had successful imports. I have been trying to import pictures for forever now.

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  2. Anonymous
    2019-11-14T14:57:09+00:00

    I tried this and mine still froze. I cancelled before it could freeze, then up at top right I clicked Import, it went to 889 images and freezes just like every other time. I am so incredibly frustrated and need a solve for this.

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  3. Anonymous
    2019-11-14T14:43:02+00:00

    I have been battling this issue for over a week. Bought a new SD card because I thought that was the problem. Was starting to think something was wrong with my computer. This is extremely frustrating. I am a photographer, and I should just import to Lightroom, but I liked the photo app. I hope this feed ends with a solve.

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  4. Anonymous
    2019-11-14T00:09:31+00:00

    SOLUTION!

    Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

    First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

    What I did is this:

    Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

    I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

    I've had this freezing problem for about 2 weeks, on two iPhones with two Windows 10 PC's. The incremental downloads had been functioning (partially) for a long time. Agree that it is a Microsoft Windows issue. 

    This workaround was successful for me. I just hit Esc before it reached the photo count it was freezing on, and it went to the photos screen where you can select what to download. So until MS fixes this, I can move new photos from my iPhone to my PC. 

    The reason for the partial functionality is that Windows always selected a set of old photos that had obviously been downloaded before. My workaround was to unselect ALL, then choose the ones I wanted.

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  5. Anonymous
    2019-11-13T09:20:55+00:00

    Hi Elaine:

    Thank you so much for your post.  The instructions for Android phones worked for me with a slight variation... I have a Samsung Galaxy J7.  I was only uploading photos and not videos.

    Unlock your Android device.

    With a USB cable, connect your device to your computer.

    Swipe down to get the notification bar on the top of the screen.

    Tap on "USB for file transfer" and you will be able to choose other options.Under "Use USB to," select "Transfer images"

    Proceed as normally to download photos.      IT WORKED (after 2 tries)! YAY!

    Unplug the USB cable.

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