Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2019-11-25T16:48:41+00:00

    SOLUTION!

    Hey everyone. I have this problem since September. I tried everything and every time my Photos App freezes while it scans for import from my iPhone. 

    First of all I tried the process to a new PC with the exact same windows (and photos)  version only to find out it works normally and it is not an iOS issue.

    What I did is this:

    Press import as normal while you remember the number that your scan freezes and press "Cancel" once, before it reaches this number. Basically, dont let it freeze and press cancel in time. If it freezes, kill the task and launch again. Just a random number before the one it freezes works. After that, press import again and you will notice that the scan number continues from the one you pressed "cancel". But this time it will reach the max number and you will get to the "choose what to import" screen. 

    I tried the process  10 times exactly and it worked all times. This looks like a good workaround until the App gets fixed (maybe in November update?). Please try this and post. 

    You are an absolute star.  Thank you.  I have still to move all of my photos but I have made a great start.  Thank you so much.

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  2. Anonymous
    2019-11-25T16:03:07+00:00

    Thanks for that. Think I am just going to use a card reader - RJ 

    Please can you tell me how that works - a card reader.  I am having the same problem as everyone else but nothing else has helped.  I don't understand what a card reader is.  Duh, I know. Sorry.

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  3. Anonymous
    2019-11-25T06:06:58+00:00

    Under "this PC or my computer", right click on "Apple iPhone" and click on "Import Pictures and Videos", this will bypass the "windows photos" app problem and will import your photos from the iphone.

    Does not work - gets a little way though then gets an error with a file. Skip the file and I get an error with the next file. It does not recover.

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  4. Anonymous
    2019-11-25T05:11:31+00:00

    Under "this PC or my computer", right click on "Apple iPhone" and click on "Import Pictures and Videos", this will bypass the "windows photos" app problem and will import your photos from the iphone.

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  5. Anonymous
    2019-11-25T04:04:58+00:00

    The only solution I've been able to use is removing the SD card we use in our Moto G6 phones for extra storage of photos. The Photos app seemed to freeze once it tried to read past around 2000 photos, and we had at least 10 GB worth on the SD card. Removing it made the app just search for photos in internal storage, and it worked fine. 

    I will note that it had previously been able to scan the sd card just fine, but now won't. I suspect it's because the volume is too late.

    Anyway, maybe this can help others.

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