Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-06-26T05:57:53+00:00

    For reasons unknown the latest files from my Iphone can now be selected and will transfer to the nominated directory but only using file explorer, however the files on my camera SD card do not select and still freeze, so I need to locate and manually select and transfer the SD card files to a nominated directory. Why is it so hard to fix this problem, file transfers used to work very well but it has gone down the gurgler, and in particular following updates. Why apply an update without checking that it actually is an improvement and reliable.

    Its a known problem and a bug in Windows 10. Hope a Windows update will fix it.

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  2. Anonymous
    2020-06-26T00:25:01+00:00

    For reasons unknown the latest files from my Iphone can now be selected and will transfer to the nominated directory but only using file explorer, however the files on my camera SD card do not select and still freeze, so I need to locate and manually select and transfer the SD card files to a nominated directory. Why is it so hard to fix this problem, file transfers used to work very well but it has gone down the gurgler, and in particular following updates. Why apply an update without checking that it actually is an improvement and reliable.

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  3. Anonymous
    2020-06-25T23:05:31+00:00

    I'm having that same problem with transferring the photos from my iPhone 6s to my Windows 10 computer.  It gets stuck on that same screen, but it gets stuck at about 4,126 photos when I actually have about 3,874 on my phone.  It's way to frustrating and I don't know what to do.

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  4. Anonymous
    2020-06-24T02:40:40+00:00

    Same to me.   Updated to 2004, but photos app still freeze when scanning photos....

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  5. Anonymous
    2020-06-22T20:06:57+00:00

    Unfortunately, this did not work for me either. When I click "import pictures and videos", it scans, but fails to find anything.

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