This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Good evening everyone,
I found the solution to the problem, all you have to do is click on the file icon navigate to Apple Iphone (if your on iphone, and make sure to have iTunes installed for the drivers) right click and click import pictures and videos and from there you can import without it freezing.
thank you, oce
How does this import the photos? In the pictures folder under the month/year like the photos app used to do? I'm hoping so!
Good evening everyone,
I found the solution to the problem, all you have to do is click on the file icon navigate to Apple Iphone (if your on iphone, and make sure to have iTunes installed for the drivers) right click and click import pictures and videos and from there you can import without it freezing.
thank you, oce
I can only speak from Android experience, Galaxy S8+ running Android 9. I suspect from reading many of the comments in this thread that IPhone issues are somewhat more involved than those I've seen.
Thanks, but that is already what I've tried to do: Using the usual Windows Explorer files view to drag (right-click, Copy or Move) the image files from the phone to a folder on my computer. Performance has consistently been inconsistent and unreliable.
The native camera on an iPhone 7 is not an "app"; it does not appear as an app in iTunes, so it cannot be "synched" with the computer.
Having changed the mode from Automatic (as described by others) does not make the process reliable. The file extension seems to be irrelevant. As as far as I can see, the number or total size of files being transferred is also irrelevant. Thinking maybe that the phone timed out, I transfered in very small batches, even one-at-a-time, no better luck. I typically Move files rather than Copy, so that I can easily see any files that have not been transferred, and so I don't inadvertently delete unsuccessful files from the source folder. However, after my many unfinished transfers, I wound up with a lot of duplicate files on the target. Usually I choose to skip all files with identical dates and names, but I even skipped each one at a time -- again, thinking that the iPhone saw the batch skip as a timeout. Still unreliable. Finally, I examined the lists of hundreds of files and after an hour of this nonsense and some manual deletions, got my photos off the phone.
All this is the same for videos, which are similarly stored on the phone in a different folder. For them, I've given up for now.
Microsoft, Apple, this is no way to compute.
Not sure if my solution will work for Iphone users but it should work for Android and SD carda and cameras.
Rather than going into the photos app, after trying all of the potential foxes on this thread, I made sure my phome was set to transfer image files, and them opened my "My computer" , then under Devices and drivers right-click on whatever your phone is called (e.g Galaxy Note9) and select Import pictures and videos - from there you get a few options to import, I chose new images and it worked.
Hopefully this works for iphone as well!
