Photos app freezes upon import / photo importing problems

My problem is consistent with this string.  I find all my pics get copied, and encounter the problem upon the first video or pic taken with live option.  I can copy one large video at a time or 2-3 small live pics.  The other issue is Photo can no longer distinguish photos that have been copied.  I always get select All, NOT Select New.  Ultimately, error message encountered as soon as I get to the end of the first video or multi image is copied.

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

I found some success by making a change to settings for photos. 

1. Go to settings on iPhone 
2. Scroll down to photos
3. Click on photos and scroll to the bottom. 
4. Switch from automatic to keep originals.
5. Restart phone and computer.

Mine is doing the same thing UGHHH. Im trying to import videos and it does the same thing where it freezes on the pop up right after it shows how many photos and videos I have. Looking at all the comments this seems to be a real issue.

Hey RoronoaZoro3, repeatedly doing the steps suggested, some how it worked for me. Thanks for giving relief at least for now.

This has been happening here since whatever was updated mid-November. I have tried all the "fixes" with no success -- counts the photos, freezes, and eventually just closes. Many people have complained -- come on, Microsoft, fix this app!