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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Zacks comment that right clicking the iPhone in Windows Explorer and importing from there works for me. It imports all photos rather than just new but at least it works.
Separately, I did a Repair on Microsoft Photos as suggested elsewhere in this thread, and that worked too. It no longer hangs up and I can import only those photos that I select.
Win10 (all latest updates installed) and iPhone 7+ running IOS 13.3 here.
I am also having the exact same problem. Why isn't anyone at Microsoft fixing this? This is very frustrating.
The problem is definitely about windows. The app also freezes when I try to import photos and videos from a regular USB stick.
You'r wrong. This has nothing do do with Apple. I'm having the issue with Android devices, i never bough any apple product so its clearly a windows software problem. This must the the biggest Joke on Windows in the latest years. I will write an article about this soon. I cant believe whats happening here. Did every good programmer left Microsoft and they'r left with their NT kernel unable to fix that or what? Cringe
Many replies ago, I posted that I was convinced that it was a problem with Microsoft not understanding the new HEIC images. I thought I had fixed it - it ran through my 7,500 photos, but then selected to load them all, so I'm going to mess with that for a while. It definitely is a MS problem caused by HEIC\HEIF formats.
