Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  2. Anonymous
    2020-02-23T04:38:58+00:00

    Person number 1,155,356,245 with the same problem.  What a pile of junk.  You'd think somebody at microsoft would notice?

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  3. Anonymous
    2020-02-22T18:43:34+00:00

    Adding my frustration to the cacophony of complaints about this locking up and not working. For me this started when I began an import. Then realized i needed to change the destination drive so i cancelled. It locked up there, I gave it a week to try and figure out whatever it was doing and eventually ended the task from task manager 8 days later. From then on it never gets past the picture search screen others have posted. I can no longer import from any device using the App. They all lock up, 3 Iphone, 2 Androids, a couple of Disk Camera's, GoPro, Hard drives, nothing works.

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  4. Anonymous
    2020-02-18T23:27:46+00:00

    Last week,  I saw a Youtube video that showed something interesting.. 

    Microsoft [Project Silica] is their breakthrough new way of storing information on glass.. 

    A technical achievement capable of storage shelf life of a claimed thousand years..  

    Yet here we all are,  in this thread,  pretty much begging Microsoft to get off their **** 

    and help to fix an error/issue of theirs that is obviously effecting a large amount of users..  

    Huh..  🤦‍♂️ 

    I've had to resort to e-mailing photos from my phone to one of my e-mail addresses, 

    in which I can then open the e-mail and download the attached photos to my computer.. 

    I thought we were in the year 2020?   

    Another thing..  with all apps closed,  if I double click a photo icon to view it, 

    the photos app opens - wait - let me be more precise.. 

    The photos app Tries To Open:  The window pops up,  however,  it hangs and hangs.. 

    I sit and stare at a solid black window while the app struggles to load.. 

    Sometimes if I wait long enough,  the app will load the photo into the viewer.. 

    Other times,  nothing but the black window until' I close it, and click the photo again.. 

    Usually the 2nd or 3rd time I do that,  the photo will open and can be viewed normally.  

    Unreal..  

    I can't even begin to wrap my mind around how ridiculous and unacceptable all of this is.. 

    **Sigh**

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  5. Anonymous
    2020-02-18T21:24:24+00:00

    Greg -  Obviously this problem has been going on for a while now, yet there is still no fix.  Why? Why? Why?

    Our phone storage is full, our SD cards are full, and I can not continue with the projects I am working on.  We bought an expensive photo scanning machine to transfer old prints to digital and now can't.  Am I understanding that my only choice is to completely change operating systems because Microsoft can not correct a simple thing like an App that freezes?

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