Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-04-14T20:28:24+00:00

    I was having the same problem as everyone else - where Photos would freeze as they were looking for new photos on my phone.

    This solution kind of worked for me!

    I first went to the Settings on my iPhone > Photos > Transfer to Mac or PC > Click "Keep Originals". I then restarted my iPhone.

    Next, I plugged my iPhone into the computer, Photos pops up automatically. I let the Photos app to try to search for pictures/videos. Instead of closing it down when it froze, I then went into my File Explorer, clicked my "Apple iPhone" under "This PC", and right clicked to choose "Import Pictures and Videos". 

    If I didn't let Photos try to find the photos on my phone first, when I went to File Explorer and clicked "Import Pictures and Videos", it said there were no photos on my iPhone.... which is a joke, I have like 4000. 

    Finally the pictures and videos began to import onto the computer, albeit very slowly. 

    The most complicated way to get pictures on my computer.

    Come on, Microsoft, be better.

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  2. Anonymous
    2020-04-14T19:41:55+00:00

    I have the same problem with the Photos app hanging after counting pictures.  Just installed the latest April 2020 updates from Microsoft.  No help, no change to the problem.  I was hoping for something.  This is just plain not caring on Microsoft's part!

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  3. Anonymous
    2020-04-14T18:25:29+00:00

    With an iPhone, doesn't "keep originals" transfer the photos in the HEIC photo format?  

    I know you can have your phone keep everything as jpgs but it takes up so much room and is probably why Apple switched to HEIC as the default file format.  

    I thought that Windows 10 was supposed to be able to import from HEIC and convert to jpg on import but I couldn't get that to work.

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  4. Anonymous
    2020-04-13T16:41:50+00:00

    Hello, I was having the same exact issue. If you're using an iPhone go into settings click photos and at the bottom where it says "transfer to MAC or PC" click "keep originals"

    Hope this helps

    -Malachi

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  5. Anonymous
    2020-04-11T19:12:59+00:00

    Hello

    That is my Workaround:

    Use the Transfer feature from Windows Explorer to transfer. 

    After that, you can edit the photos in the Photo app.

    Before you start with Import Photos and Videos do this first:

    Open the Setttings on iPhone and then go to Photos - Transfer to Mac or PC.

    Switch the Setting from “Automatic” to “Keep Originals”.

    Then restart the iPhone.

    Now you can start with Import the Photos and Videos.

    Open the Windows Explorer and make a right-click on the iPhone and choose “Import Pictures and Videos” from the menu.

    Everything else is self-explanatory.

    After that you can work on the Pictures and Videos in the Photo App.

    Friendly greetings

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