Photos app freezes upon import / photo importing problems

Well this is a cluster indeed. After about an accumulated 13 hours, 7 different Microsoft Technicians, and 4 missed call back times - I give up!! The last update I received from a Level 2 "Supervisor" was a guarantee a Level 3 technician would call me on the date and time they scheduled with me. Guess what happened, nothing! They never called me, never sent an email follow up, absolutely nothing. I never heard back and it has been 3 weeks now... 

The one thing I know for sure is they know about this issue but they do not have a solution for it. Every technician I spoke to, I showed them this thread. None of them wanted to acknowledge the thread nor the amount of people experiencing this issue. They all kept saying it's a known issue. That it only happens to iphones, which isn't factual because users with Samsung, LG, and other phones - not to mention cameras and memory cards - are all experiencing this issue.

Microsoft is too big to care about their customers.... At the end of the day, photos aren't a priority for them neither are their customers.

On your iPhone go to settings then to camera then to format and change the setting to Most compatible it worked for me it is only downloading Pictures that have not been downloaded before you may have to Hit the cancel button before it gets to the end of your pictures let me know if that works for you

I have tried every fix in here and nothing.  I was able to import all of my photos from Windows explorer - right clicking on Iphone.  This is not the solution I want, I want to be able to plug my Iphone in every so often and have only new photos get imported.  I don't want to have to go to icloud to download new photos, I don't want to have to see where I stopped last time.  This is insanity.  It used to work perfect, now it is garbage.  This post has 28 pages, and so far nothing....... frustrating indeed.

I cant figure out what you are talking about

> went into my File Explorer, clicked my "Apple iPhone" under "This PC", and right clicked to choose "Import Pictures and Videos".

Well... Its a work around... So full credit and good job for that.

How "viable" is another story.  It drops all the file naming conventions.

Photos brings them in as "IMG_3364.jpg"

Import bring them in as "001.jpg" using the current count of files to bring in.  So every new import starts at 1 again.

The two import systems on the same computer don't use the same naming convention?  I'd be fired if my coding did that ****.

Then I dragged the imports to the same "Camera Roll / 2020-04" month folder that Photos had been using.  Photos saw the new files and sorted by date at least.

Its better than a poke in the eye with a sharp stick - but not by much.