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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
On reading your solution I reset the Windows Photos app and after two tries all the photos appeared, wow what a relief! Downloaded the latest and that was it.
As for the iPhone, I did not need to change any of the settings.
Until MS fixes the problem it appears that Reset will have to be applied before downloading new photos.
I have been having the same problem from the beginning and none of these solutions seem to work. Plus the thread is getting so long I'm getting confused...not to mention I am not the smartest PC/iPhone programmer.
Here is what worked for me after much frustration.
I purchase a FlashDrive storage of iOS & PC, it's dual ended USB drive with the apple iphone on one end and the standard USB on the other. It is made for photo backup. Plug the one end to your phone...once you are done transfering...move it to the PC. Done... This may be already in this thread, I gave up at page 10 and jumped to page 29...same stuff.
It's not the quickest but it worked for me. Very simple...costs a few bucks but worth it for me.
Photo app i believe is microsoft photo app
your instructions were easy
i am trying it now after i finish a prohect. Will let you know. Thank you.
Just found the answer on the apple forum.
The problem apparently is the change of formats from HEIC (High Efficiency) to JPG. To change this you need to go in your iPhone to Settings > Photos and on the bottom under "Transfer to Mac or PC" select "Keep Originals".
After doing this I kept having problems with the Photos app but I did a "Repair" and "Reset" on Windows 10. Settings > Apps > Apps & Features > Photos app > Advanced Options and it got fixed.
I tried the Photos Sync and copying from File Explorer and both worked. Hope this helps!
As an extra, if you want to stop taking pictures in HEIC on the iPhone go to: Settings > Camera > Formats > Most Compatible.
I think I figured it out, the freezing at least but you can still only import a few photos at a time. When you open the photos app, before you press import go to the "Folders" section and then go to the one you usually put your pictures in. From there you can plug in your phone via USB cable and import your photos. I hope this helps someone because it worked for me getting a few videos and photos on for a school project.
