Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-04-21T22:46:25+00:00

    The downside of changing the iPhone setting to 'most compatible' is that it will eat up your phone storage space quickly.

    Apple switched over to HEIC in order to give users more storage space. There is quite a big difference between JPEG and HEIC. You will find a 64GB iPhone plenty sufficient nowadays because of HEIC, or a 128GB if you shot a lot of videos. 

    Freezing error

    No resetting of my iPhone or PC resetting required.

    I could not transfer over my photos/videos from my old iPhone 7 Plus. But once I switched the setting to 'keep originals'. The import method transferred everything in one go without any issues (5,496 files, 27.3GB).

    Yes - You do need to download a plugin that will let Windows open these HEIC files. I did manage to find the free Windows plugin so all is well.

    It appears for me, Windows did not like the 'automatic' setting on my iPhone, but was happy to imported all the original HEIC files.

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  2. Anonymous
    2020-04-21T19:53:18+00:00

    Try downloading latest version itunes 

    ....

    Quick possible fix.   Reset iphone.   

    .....

    I was hrlped earlier.   Fixed not all but some of my issues:

    iphone - go to settings 

    go to Photo (scroll down)

    under “transfer to mav ir PC” 

    select “keep originals”

    ——-

    on PC.  Do a REPAIR and or maybe RESET on Windows 10 

    select Settings

    srkect APP

    sekect App & features

    select (microsoft) photo app

    select advanced options.     

    hopefully this fixes much of the issues

    ———

    also on your iphone

    go to Settings

    select Camera

    select Format

    select “most compatible”

    ——

    i find still i hVe to reset my ophonr slot still. 

    when corobavirus over i am goibg into apple store repair.

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  3. Anonymous
    2020-04-21T19:02:23+00:00

    So we have 30 pages of users with the same issue and no fix? How can such a basic feature of Windows be so broken?

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  4. Anonymous
    2020-04-21T16:15:58+00:00

    I am really confused with all this.  I have a Samsung A40 and happily downloaded all my photos by USB until my Laptop was repaired and the latest Windows 10 downloaded onto the new hard drive.  Great to have my laptop restored but just want the ease of downloading my photos back again!    I am not a tech person by any stretch and have downloaded so many apps trying to devise a way but none work.  And frustrating you can't download from Google Photos directly.

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  5. Anonymous
    2020-04-20T19:04:48+00:00

    Same thing happens with a Canon 7D Camera.

    Yep, not just a phone import issue. I reset my whole laptop to try and deal with this issue. Still freezes on the import box. This is with an SD card import.

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