Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-04-26T02:17:09+00:00

    My phone is an Android and also having this problem , I can no longer upload any photos from my phone to my windows 10 computer...This happened suddenly today...having worked perfectly previously. now I cannot get work done !!!! There seems to be no solution.  Microsoft !!!????

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  2. Anonymous
    2020-04-24T11:30:57+00:00

    Work around #2 worked for me.

    Thanks.

    MD

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  3. Anonymous
    2020-04-23T13:40:32+00:00

    Hi G,

    I found a way.

    The iphone needs to be unlocked when you are doing this or 'internal storage' is empty.

    I went into internal storage there was some file there,  I opened it and saw these:

    All of them had my pictures in them. The last one had the photos I was looking for, took about 30secs to show them all.

    Then I selected them and dragged them onto my desktop.

    I am using windows 10 and an iphone X

    Hope that helps end this infuriating business.

    BW

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  4. Anonymous
    2020-04-22T04:09:38+00:00

    How do I unsubcribe from this. Since my photo are down able to download from my phone....I cannot seem to unsubscribe. I can't the ellipsis as described in the directions from Microsoft to unsubscribe...HELP...

    Thanks,

    John

     

    I have had the same issue, don’t bother looking for an ellipsis, it doesn’t exist (at least when browsing on a phone). Instead, look for the “subscribe” button on the original post. Click that and an “unsubscribe” option should pop up.

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  5. Anonymous
    2020-04-22T00:30:22+00:00

    How do I unsubcribe from this. Since my photo are down able to download from my phone....I cannot seem to unsubscribe. I can't the ellipsis as described in the directions from Microsoft to unsubscribe...HELP...

    Thanks,

    John

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