Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-05-06T20:58:01+00:00

    Help! I have had this issue for two years now! First on my old laptop with Window 10 and not on this laptop which is brand new may i say.

    Is there a solution? Is there another program?

    Can someone help please

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  2. Anonymous
    2020-05-05T17:19:34+00:00

    I just removed Microsoft photos and am going to try Adobe Bridge. Ill let you know how it works.

    UPDATE, I looked on google and uninstalled Microsoft photo and downloaded Adobe bridge.  I decided I didn't like the way Bridge was setup.  I then noticed that Microsoft Photos had reinstalled itself!  I uninstalled Bridge AND I had Windows Media Player which I uninstalled too (I figured they may be interfering with one another).  After all the rebooting I have tested MS photos and it seems to be working fine and is faster all around.

    If this helps anybody that would be great.  I have a desktop PC with win 10.

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  3. Anonymous
    2020-05-05T01:38:20+00:00

    I just removed Microsoft photos and am going to try Adobe Bridge. Ill let you know how it works.

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  4. Anonymous
    2020-05-05T01:29:02+00:00

    And I am trying to import from an android phone...no luck either...photos app finds photos and videos only to then freeze !!! Time to junk this app and find another methinks

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  5. Anonymous
    2020-05-05T00:54:31+00:00

    The RESET worked on my PC so I decided to try on my laptop, Surface 4, but it did not work!

    I tried CCleaner but that did not work either.

    Then, after googling, I came across one suggestion which was to:-

    stop Apple Mobile Device service, restart it, restart computer and it now does work.

    Here is the link to carry out the procedure https://www.thewindowsclub.com/cant-import-photos-iphone-windows-10-pc

    Thanks ray but I don't have Apple anything on my PC. I'm trying to import from a camera only and not an Iphone.

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